If an address is provided that is incorrect, we will do our best to change it before shipping. Once shipped it is out of our reach to resolve the costumer(s) issue.
All sales are final & non-refundable; Unless we "Carousel Project" made a mistake on our end by shipping a damaged piece of merchandise. Under those circumstances we will either provide a store credit or offer a replacement under the same pricing.
We offer shipping bothdomestic & internationally.
For domestic, we charge $5.00 for shipping unless the item is under a free shipping promotion.
For international, shipping is under the USPS (United States Postal Service) pricing which varies in options for your choosing.
We also offer a pick-up service. If you've selected "pick-up" during your purchase and live within/near Jackson Heights, Queens, NY area then you will be able to pick-up your purchase after an email was sent with the following instructions to pick up your item after a certain time of day.
Although Carousel Project is an online clothing store, we do schedule our pick-up location where we stock our merchandise.
We do our best to reply to emails quickly. Expected response time is normally within 1-5 business hours.
All orders should be expected to ship out within 1-3 business days.
All Preorders will have a (*) with a short note & the expected arrival date.